New Customer Support

New Customer Support

New Customer

On behalf of the entire Mr. Cooper team, we’re happy to be working with you to fulfill your dream of home ownership. Setting up your Mr. Cooper online account is going to be quick and managing it is going to be simple.

Account Setup

You may have created an online account during the originations process. In that case, you’re good to go with that same information. Get started by signing in.

If you didn’t already create an online account, all you need is your loan number, Social Security Number, and property ZIP code.

Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.


Whether you prefer to make payments by mail, phone, online, or by auto draft, we’ve got you covered with multiple payment methods.


You’ll receive your first statement within 30 days of your funding date.

If you want to see it sooner, access your online account now. After you sign in, you can see your statement as soon as it’s available. You’ll also have easy access to a digital archive of past statements.


If you were required to open an escrow account as part of your loan agreement—or chose to open one to simplify your life—rest assured we will take care of your tax and insurance payments for you.

You can view and manage your escrow account online by signing in to your account.

If you don’t have an escrow account with us but would like to set one up, please contact us.

For other escrow-related questions, please reference our escrow support.